Frequently Asked Questions

Check that you are signed in with the email address your club used for the invitation and have selected the correct player. Check your spam folder if the invitation is missing, or ask your club which email they used.

If you still cannot access training, contact us before purchasing another subscription. Include the player’s name, club or team, invited email, and email shown in Techne.

Use the same sign-in method you used when registering. If you signed up with Apple or Google, try that option. For email and password sign-in, choose Forgot Password on the login screen and check your inbox and spam folder for the verification code.

Apple’s Hide My Email can mean your account uses a different address. If you are unsure which account is yours, contact us with the player’s name and possible sign-in emails.

Each player needs a separate profile to keep training time, scores, and progress separate. Multiple player profiles can share a sign-in email, but each profile must first be created or invited.

If both children have club invitations, sign in with the invited email and check the player selector in Settings. If a child is missing, contact us for help. Creating a profile does not automatically include paid access. For shared subscription options, see our Family Plan.

If you have more than one account or need help changing your sign-in email, contact us with the player’s name, old and new email addresses, and the account that contains their training history.

Please contact us before creating another account or deleting an existing one so we can help preserve the correct player history.

Yes. Keep using your existing player account so your training history stays together. If your new club provides Techne, ask which email they will use for your invitation.

If you need your own subscription, compare our individual and family options. If access is unclear, contact us before starting a new account.

First check your receipt to see who bills you. Your phone type alone does not tell you who manages the subscription.

• Apple: On iPhone, open Settings, tap your name, then Subscriptions. Select Techne and choose Cancel Subscription. Apple cancellation help.
• Google Play: Open Google Play subscriptions using the Google account that made the purchase. Select Techne, choose Cancel subscription, and complete the prompts.
• Directly through Techne: Contact us with the subscription email to request help stopping renewal.

Check the cancellation confirmation and access end date. Uninstalling the app or deleting an account does not cancel a subscription. Refund requests are handled separately.

Check your receipt to identify the payment provider.

• Apple: Request a refund from Apple.
• Google Play: Follow Google Play’s refund guidance, or contact us with your order number for help.
• Directly through Techne: Contact us with the account email, charge date, and receipt.

Refund eligibility depends on the purchase and applicable policy. A refund request does not by itself stop future renewal; check your subscription’s cancellation status too.

Check that the purchase is active, you are signed into the intended Techne account, and the correct player profile is selected. Compare the receipt’s provider with the subscription you are checking.

For an Apple purchase, try Restore Purchase if that option is shown. If access is still missing, contact us before purchasing again. Include your sign-in email, player name, receipt or order number, and a screenshot of the message.

Check your individual subscription separately. Joining a club or Family Plan does not mean an existing Apple, Google Play, or direct subscription has stopped renewing.

Once your new access is confirmed, use the cancellation instructions to stop any individual renewal you no longer need. Keep your existing player profile. If you have overlapping charges or duplicate accounts, contact us with the relevant emails and receipts.

The ordinary Techne free trial expires automatically. If you registered for that trial and have not started a paid subscription, you do not need to cancel it to avoid a subscription charge.

To get started, download Techne and register for an account. If you separately started a paid subscription, check its renewal status with your payment provider.

Compare Fundamentals, Techne PRO, Family Plans, and team and club options for current features and pricing. Check monthly and annual options for your number of players.

For an existing subscription, start in Settings > Subscription in the Techne app. Review the price and timing shown before confirming a change. If you are moving to a family or club plan, contact us for help keeping your history and checking any existing renewal.

Techne suits players who can watch a demonstration, focus on a drill, and practice independently. Younger players may benefit from a parent’s help and plenty of free play.

Start with a few drills and build a consistent routine. You can complete part of a session and return later; the full weekly session does not have to be completed in one sitting. Choose training that fits the player’s ability, available space, and equipment.

Fundamentals provides a structured starting point for building core skills. Follow the program’s demonstrations and phase guidance, and repeat drills to build confidence with the movements.

If you cannot find your program or are unsure about your phase or access, contact us with the player’s sign-in email and a screenshot of what you see.

Weekly sessions rotate. To keep working on favorite drills, use Techne’s custom-session saving feature where available, rather than relying on a weekly session remaining in the current rotation.

If you need help finding or saving a particular drill, contact us with its name or a screenshot.

Check the selected player and the training log for the date and activity you completed. If the log differs from what the drill showed, contact us.

Include the player’s sign-in email, date and approximate training time, drill or session name, expected and recorded minutes, device, app version, and screenshots if available. Let us know if a streak, assignment, or challenge was affected.

Check the streak requirement shown in your app and confirm the day’s activity in the correct player’s training log. For a challenge or assigned session, check its required items as well as the minutes recorded.

If you believe training met the requirement but did not count, contact us with the training date, activity, and screenshots of the log and streak.

Check the recovery option shown for your player in the app. Streak Saves and Comeback sessions have different eligibility rules and deadlines. An unused Save cannot necessarily be applied to any missed date.

For a Comeback, complete every required item before the deadline shown. Accumulating training minutes alone may not finish the session. If an option is missing or a completed recovery did not work, contact us with the missed date and screenshots.

Reaching a sock level recognizes your training progress. Unlocking a level and having socks included with your subscription are separate things.

Check your plan’s current benefits and the offer shown when redeeming or ordering. If you believe an included reward is missing, contact us with your player name and sign-in email.

Check your order confirmation and any tracking email, including your spam folder. For a missing reward, order question, or incorrect address, contact us with the player’s sign-in email, order number if available, and the issue.

Contact us as soon as possible about address corrections. Changes may no longer be possible once an order has been fulfilled.

The Techne app is where players train and record progress. The Manager Portal is for managing a group, including player invitations, assignments, and training reports.

A coach who is also a parent or player may have separate manager and player invitations. Use the invitation for the role you need. If you cannot access the right view, contact us with your group name and sign-in email.

Confirm which email received the player invitation, ask the player to check spam, and make sure they are signed into the correct account and player profile. Check whether an assignment has already been completed.

For a missing notification, check the device’s notification settings as well. If the issue continues, contact us with the group, player name, invited email, and assignment details.

Techne records training activity through the app, including time recorded while players use drill timers. Reports help you follow consistency and recorded practice, and can support conversations about a player’s goals.

Recorded time does not verify movement quality or everything a player does during a drill. Review required session or assignment completion separately from total minutes, and use check-ins with players to understand their training.